I. Scope

1. These terms and conditions apply to all contracts of Buff Medical Resort with guests and customers.
2. Deviating provisions are only valid if expressly acknowledged in writing by Buff Medical Resort.

II. Conclusion of Contract/Minimum Age

1. A stay without booking a therapy program is not possible.
2. Visitors and accompanying persons can be accommodated for up to 3 nights without a therapy program, subject to room availability and prior consultation with the management. Please note the current list of prices and services.
3. The booking becomes legally binding upon sending the reservation confirmation.
4. Cancellations must be made in writing.
5. Unused services from a therapy programme will not be reimbursed. Individual elements of the therapy programme cannot be changed.
6. The minimum age to stay at Buff Medical Resort is 18 years. If accompanied by a parent or guardian, a stay is possible from the age of 16, after prior consultation with the management.

III. Cancellation/Withdrawal

1. In the event of cancellation of the guest’s stay/booked services, the following cancellation fees shall apply:

• I:

  Up to 31 days before the date of arrival, 20 % of the costs for booked services stated in the booking confirmation are due.

• II:

  30 to 14 days before arrival = 50 % of the costs for booked services

• III:

  13 to 7 days before arrival = 70 % of the costs for booked services

• IV:

  from the 6th day before arrival = 90 % of the costs for booked services

• V:

  In the event of early departure during the stay or late arrival, the originally booked services will be charged.

2. Buff Medical Resort is authorised to terminate the stay in the event of non-compliance with the house rules. There will be no reimbursement of costs for services not provided and originally booked.
3. Booked individual therapies and offers must be cancelled by the guest by 12.00 noon on the previous day, after which they will be charged. This also applies in the event of non-utilisation.
4. Meals not utilised will not be refunded.

IV. Services, prices, payments

1. The written offer includes the total price for the desired arrangement at the Buff Medical Resort. A deposit of 20% is required to accept the offer. The contract is concluded after the deposit has been paid when the Buff Medical Resort sends the reservation confirmation.
2. The remaining amount for the booked services is due for payment no later than 30 days prior to arrival.
3. A credit card must be provided as a guarantee on arrival.
4. The invoice for additionally booked services and goods must be paid before departure.
5. All services are invoiced in accordance with our currently valid list of prices and services. Earlier tariffs and provisions shall become invalid. We reserve the right to make changes.
6. Individual contents of our therapy packages cannot be changed or refunded.
7. The respective therapy package is billed via two invoices. The wellness and sports therapy services are invoiced via Buff Medical Resort GmbH. The medical services are invoiced via Palü Suisse Clinic GmbH. Palü Suisse Clinic GmbH assigns the claim to Buff Medical Resort GmbH for the purpose of collection. The debtor of the claim agrees to the assignment of the claim.

V. Arrival/Departure

1. The guest receives the booked room category but has no claim to a specific room.
2. Guests may check in at 3:00 pm on the day of arrival. Should a guest wish to arrive before this time, the Buff Medical Resort reserves the right to charge an additional day’s accommodation fee.
3. Check-out time is 12:00 noon on the day of departure, otherwise an additional day will be charged.
4. Guests must present a valid ID/passport and a credit card upon arrival.

VI. Brought Items/Liability

1. No liability for brought items; use of the in-room safe is recommended.
2. Use of the underground garage and parking spaces is at the guest’s own risk.
3. Strict no-smoking and no-alcohol policy throughout the building and premises; smoking is only allowed in designated areas.
   The guest of the respective room is responsible for ensuring that this prohibition is also observed by third parties. A special cleaning fee of €350 will be charged for violations. The same applies if third parties smoke in the room without the guest’s knowledge.

VII. Withdrawal by Buff Medical Resort

1. Buff Medical Resort may withdraw from the contract for good cause, such as force majeure.
2. In the event of justified withdrawal, no compensation claims arise for the customer.

VIII. Final Provisions

1. The place of payment and performance is Konstanz.
2. Jurisdiction is Konstanz.
3. The law of the Federal Republic of Germany applies.
4. The invalidity of individual provisions does not affect the validity of the remaining provisions.

As of February 2025